Privacy Policy

 

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from tapistelar.com (the “Site”), in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Introduction

We, Tapistelar, respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our website, subscribe to our newsletter, or purchase our products, in compliance with the law.

2. Types of Data Collected

We may collect and process the following types of personal data:

  • Identification Data: Name, surname

  • Contact Data: Email address, phone number, shipping address

  • Billing & Shipping Data: Address, order details, VAT number (for B2B customers)

  • Payment Data: Only when needed for refunds (we do not store credit card information)

  • Cookies & Tracking Technologies: Technical, analytical, and marketing cookies (e.g. Meta Pixel, Google Ads)

  • CRM & Marketing Data: Preferences, communication history, interactions, campaign engagement (e.g. lookalike audiences)

  • Social Media Data: Interactions via platforms like Instagram/Facebook, referral data, ad clicks

  • B2B Data: Company name, business contact person, business email address

3. Purpose of Data Processing

We use the data we collect for the following purposes:

  • To manage and fulfill orders, including payment and deliver

  • To provide customer support and communicate with you

  • To comply with legal, tax, and accounting obligations

  • To send newsletters and marketing communications (with your consent)

  • To conduct advertising and remarketing campaigns (e.g. Facebook, Google Ads)

  • To analyze website traffic and improve user experience (e.g. Google Analytics)

  • To manage and maintain relationships with B2B partners

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contractual necessity: To process your orders and provide services

  • Consent: For sending newsletters and marketing communications, and for certain cookies

  • Legitimate interest: For analytics, advertising, and business development

  • Legal obligation: For compliance with fiscal and regulatory requirements

5. Data Sharing and Transfers

We only share your personal data when necessary, and only with trusted third-party service providers such as:

  • E-commerce platforms (e.g. Shopify)

  • Email and CRM services (e.g. Pipedrive)

  • Advertising and analytics tools (e.g. Meta, Google)

  • Legal, financial, and technical service providers

Data may be transferred outside the EU/EEA (e.g. to the United States or Canada). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

We will never sell your data.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request deletion of your data at any time (see Section 8).

7. Your Rights

As a data subject under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict the processing of your data

  • Withdraw your consent at any time

  • Request data portability

  • File a complaint with your local data protection authority

To exercise your rights, please contact us at info@tapistelar.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality and security

  • Analytics and performance tracking

  • Marketing and retargeting (e.g. Google Ads, Facebook Pixel)

You can manage or disable cookies through your browser settings. For more details, refer to our Cookie Policy.

9. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or data practices. Any updates will be posted on this page with the revised effective date. 

11. Contact Information

If you have questions or wish to exercise your rights regarding your personal data, you can contact us at:

TAPISTELAR di Giovina Carabba Tettamanti
 P.IVA: 15852581006
 Email: info@tapistelar.com

PEC: giovinacarabba@pec.it